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Warranty & Returns

Return Policy

GLDBags® stands behind the quality of our products, and our company philosophy is all about you. We understand that sometimes, things just don’t work out. Customers have 30 days from the purchase date listed on your receipt to return a product. Your returned/Exchanged item should be in its original packaging with all hang tags and patches attached. All products must be in new and unused condition.

Please Contact Us at +17144960763 for your Product Return Form and this form should be included with your return. Your returned item should be in its original packaging with all hang tags and patches attached. We also request that you ensure the bag is clean and free of personal articles before mailing it in.

Once we’ve received the bag and processed the return, our billing department will issue a refund to reimburse you for the bag. Any shipping charges are excludedPlease note that based on the time elapsed since the purchase, condition of the product, and/or missing items, our Returns department will determine whether to refund the full amount you paid for the bag or to charge a 10% restocking fee.

Refund Policy

Any brand new product can be returned for a full refund or store credit within 30 days of delivery. We offer free and easy returns for all domestic and international orders over $50 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.

For international returns under $50 USD, the customer is responsible for return shipping.

 

Receive a damaged item?

Receive a damaged item? Please reach out to our Customer Support team at contact@gldbags.com and they will help resolve the issue. See more warranty information on our FAQ page.

 * You may not keep damaged items and request a refund. The damaged items must be returned back for a full refund within 30 days of delivery.

Please mail your GLDBAGS® and Product Return Form to:

GLDBAGS®
Warranty Returns
1903 E First St. 387 Santa Ana, CA 92705

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