FAQ

General

How big is the bag?

Our standard bag is 11 x 7.5 inches.

How do you set the lock?

All stash bags will come with instructions on how to set the padlock.

What is the delivery time?

All orders will be shipped out next business day Monday through Friday. Please allow 2 – 3 business days for delivery time.

Does it have a zipper and velcro?

Yes! Zipper and AND velcro for extra security.

What is your return policy?

All unused stash bags can be returned within 30 days of purchase no questions ask.

Does it come with warranty?

We provide 6 months of warranty if there is any problems please contact us for a replacement bag.

Do you ship internationally?

Yes we do ship internationally.

My order was declined, but I just checked with my bank or credit card issuer and they say I was charged for the declined orders. Why is that?

Don't worry, you are NEVER charged for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening. When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your address) is correct, and if all is well the transaction is processed. If not, such as if you enter an incorrect address, then the transaction is declined.